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Shipping & Delivery Policy

Last Updated: August 2026
DiwaliGifting.com supports corporate gifting programs across India, including bulk deliveries and multi-location fulfilment.

Delivery Coverage

Depending on the project and product, we may support:
  • Single-location bulk delivery
  • Multiple office locations
  • Individual recipient deliveries
  • Multi-city corporate programs
  • Pan-India delivery
Serviceability may vary depending on the delivery PIN code, product type and logistics partner.

Delivery Timelines

Delivery timelines vary according to:
  • Product availability
  • Quantity
  • Branding/customization requirements
  • Packaging requirements
  • Number of delivery locations
  • Destination PIN codes
  • Order confirmation date
  • Festive-season logistics conditions
The applicable estimated timeline will be communicated during quotation/order confirmation.

Festive Season Orders

Diwali is a peak fulfilment period. Clients are strongly encouraged to finalise orders well in advance.
Orders confirmed closer to Diwali may have:
  • Restricted product choices
  • Longer processing times
  • Limited customization options
  • Higher logistics costs
  • Reduced ability to guarantee preferred delivery dates

Shipping Charges

Shipping may be included or charged separately depending on the commercial proposal.
For multi-location or individual-recipient deliveries, logistics charges may be calculated based on shipment weight, dimensions, destination and service level.

Recipient Information

For individual shipments, clients must provide complete and accurate recipient details in the requested format.
This may include:
  • Recipient name
  • Mobile number
  • Complete address
  • City
  • State
  • PIN code
  • Other required delivery information
Delays or return-to-origin shipments resulting from incorrect or incomplete information may incur additional charges.

Delivery Attempts

Courier and logistics partners may make delivery attempts according to their respective policies.
Re-shipping costs resulting from incorrect addresses, recipient unavailability, refusal or other recipient-side issues may be chargeable.

Damaged / Incorrect Shipments

If a shipment is received materially damaged or an incorrect product has been delivered, please notify our team promptly with:
  • Order/reference details
  • Recipient details
  • Photographs/video of the package and product
  • Description of the issue
Claims will be reviewed based on the nature of the product, shipping circumstances and applicable order terms.
For bulk corporate projects, specific replacement and damage-reporting procedures may be agreed separately.

Delivery Delays

While we endeavour to meet committed schedules, courier networks and festive-season conditions may occasionally cause delays outside our direct control.
Our team will assist with tracking and resolution wherever reasonably possible.