This one is particularly important for your business because customised corporate orders should not be treated like normal consumer returns.
Last Updated: August 2026
Corporate gifting orders frequently involve bulk procurement, custom branding, special packaging and made-to-order production. Cancellation and refund eligibility therefore depends on the stage of the order.
Before Order Confirmation
Enquiries, proposals and quotations can generally be revised or withdrawn before an order is formally confirmed, subject to any separately agreed sampling, design or development charges.
After Order Confirmation
Once an order has been confirmed and procurement, production, customization, packaging or other execution activity has commenced, cancellation may not be possible.
Any cancellation request will be reviewed based on the stage of execution and commitments already made to suppliers or service providers.
Customized / Branded Products
Products customised with:
are generally not returnable or refundable once production has commenced, except where otherwise agreed in writing or where there is an established manufacturing/fulfilment defect attributable to us.
Approved Artwork
Once artwork, branding or product specifications have been approved by the client, production will proceed accordingly.
Errors contained in client-approved artwork or information generally cannot form the basis of a refund or free replacement.
Non-Customised Products
Return or replacement eligibility for non-customised branded products may depend on the applicable manufacturer’s/supplier’s policy and the specific commercial terms agreed for the order.
Damaged or Incorrect Products
Where a product is materially damaged, defective or different from the confirmed specification, the issue should be reported promptly with supporting photographs/video.
After verification, an appropriate resolution may include replacement, credit or another mutually agreed remedy depending on the circumstances.
Change of Mind
Bulk/custom corporate gifting orders are generally not eligible for return or refund solely because of a change of preference after order confirmation.
Cancellation Charges
Where cancellation is accepted after confirmation, amounts already incurred or committed toward products, customization, design, packaging, logistics, procurement or other execution may be deducted from any refundable amount.
Refund Processing
Where a refund is approved, the applicable amount and processing timeline will be communicated to the client after reconciliation of the order and costs already incurred.
Order-Specific Terms
For corporate orders, the cancellation, replacement and refund terms specified in the accepted quotation, proforma invoice, purchase order, agreement or written confirmation will take precedence over this general website policy.
